CX application for AI
Phasellus tempor dolor sit amet dui laoreet, quis rutrum neque feugiat.
Overview for Business Executives
| Features | Good | Better | Best |
|---|---|---|---|
| Familiarization | 1 hour overview | 4 hour overview | 8-16 hour overview |
| Delievered in person or virtually |
Mapping
| Features | Good | Better | Best |
|---|---|---|---|
| Stakeholder mapping | |||
| Data Mapping | |||
| Tech Stack Architecture |
Data Readiness Assessment
| Features | Good | Better | Best |
|---|---|---|---|
| 12-point Current State Assessment | |||
| 12-month recommendations | |||
| 3 - Year Data Readiness Recommendations |
Market Research
| Features | Good | Better | Best |
|---|---|---|---|
| 7 question internal survey | |||
| Data Readiness Assessment Survey | |||
| External Market Research |
Use Case Ideation
| Features | Good | Better | Best |
|---|---|---|---|
| Identification of use cases | 3 | 5 | 8 |
| Assessment of use cases | 2 | 3 | 5 |
| Effort to Impact Matrix | |||
| # of technology solutions | 1 | 2 | 3 |
| # of data sources | 1 | 2 | 3 |
Design Thinking Workshop
| Features | Good | Better | Best |
|---|---|---|---|
| Faciliated Exercises | 3 | 4 | 5 |
| Number of Participants | 8 | 12 | 16 |
| Workshop Summary Findings | |||
| Rapid Prototype | |||
| Stakeholder Feedback Reviews |
Strategic Roadmap
| Features | Good | Better | Best |
|---|---|---|---|
| KBO and KPI Definition tied to corporate strategy | |||
| Comprehensive Business Case | |||
| Data Readiness Roadmap | |||
| Effort to Impact Matrix with prioritized initiatives | |||
| Technology Roadmap | |||
| Risk Identification | |||
| Risk Assessment Matrix | |||
| Organizational Design Plan |
MVP Scope Definition
| Features | Good | Better | Best |
|---|---|---|---|
| Business Requirements Document | |||
| # of Customer Journey Maps | 1 | 3 | |
| # of Process Engineering Maps | 1 | 3 | |
| Data Mapping | 1 | ||
| KPI Dashboards and Alerts | |||
| User Stories |
Pilot, Launch, Test & Learn
| Features | Good | Better | Best |
|---|---|---|---|
| Design the storyboard and wireframes | |||
| Creative Design | |||
| Build core data pipeline | |||
| Assess and mitigate bias in the models | |||
| ROI Analysis | |||
| QA | |||
| Implementation of foundational platforms | |||
| Implementation of foundational models | |||
| Enablement training |
Enable Transformation at Scale
| Features | Good | Better | Best |
|---|---|---|---|
| Operational enablement and support | |||
| Upskill talent with deskside coaching | |||
| De-bias and optimize models | |||
| Tier 1 Support | requires retainer | ||
| Tier II Support | on demand | ||
| Operational Support | on demand | ||
| Communication Plans and Execution | on demand |